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AN OMNICHANNEL WEB-BASED MESSAGING PORTAL

sendQuick.io Conversa Portal is an omnichannel web messaging portal that enables you to broadcast, chat and interact with users of all supported chat messengers and collaboration tools.

Conversation threads with different senders across channels will be displayed to all relevant departmental agents in a centralised platform with a single interface – no need to toggle between countless window tabs anymore!

You can even assign an on-going conversation from one agent to another seamlessly.

Reach users wherever they are with a single unified platform

sendQuick.io Conversa Portal lets you quickly and easily chat with your customers on all the major chat platforms.

You don’t need to get troubled over connecting to the popular channels where your customers are.

Conversation threads with different senders across channels will be displayed to all relevant departmental agents in a centralised platform with a single interface – no need to toggle between countless window tabs anymore!

We do not limit any number of channels or accounts you wish to connect to. Why should we? Our role is to allow you to connect, use and focus on your business messaging delivery.

Easy Configuration

We provide a step-by-step guide and support throughout your entire onboarding process for all supported social messengers and collaboration tools.

All you need is to connect your onboarded channel to the relevant departments on sendQuick.io Conversa Portal once for your users to manage all conversations.

Best of all, you don’t have to worry about changes made to any of these channels’ individual APIs anymore. Our backend system will always keep up with all updates and connections for you, without any changes, and without charges as well.

You can continue focusing on your business and applications with a peace of mind.

Accessible on Cloud

The sendQuick.io Conversa Portal is accessible by all users via all browsers and devices anywhere, anytime.

Multi-Departments, Multi-Level Users

Users (AKA agents and supervisors) of the portal can be created and grouped into departments. Different onboarded channels can be tagged to the relevant departments so you can provide best-in-class customer service and support to your customers.

Re-assignment of Conversations

Seamless transfer of an on-going chat that is initially locked to an agent to other agents or groups, allowing you to promptly continue any support activities for your customers.

Multi-Channel Mass Broadcast

Easy-to-use portal to send bulk messages to your customers’ channels in a single broadcast session.

Contacts Management

Customers are empowered to choose their preferred channels to communicate with you.

With sendQuick.io Conversa Portal, You’ll be able to identify the full profile and history of interactions with your customers so you can provide a consistent and effective customer experience with your brand.

Timestamps for all messages

Timestamps for all your conversations are a crucial record-keeping for future case management, if any.

Timestamps also help you to measure the KPIs of your users, or to analyse engagement patterns to enable the management team to make better-informed decisions.

Dashboard

Dashboard shows analytics in an easy to read graphical and table format, allowing you to make better informed decisions. You can also download conversation logs here.